Effective Date: May 2024 Last Updated: July 2024
1. Our Shipping Philosophy At Rabis LLC, we know that when you order adorable and comfortable apparel for your little ones, you want it to arrive quickly and securely. Since our inception in May 2024, we have continuously optimized our fulfillment operations. As of our July 2024 operational update, we have partnered with top-tier logistics providers to ensure that your baby and children’s clothing reaches your doorstep reliably and efficiently.
2. Order Processing and Handling Time We pride ourselves on swift fulfillment.
All orders are processed within 1 to 2 business days (excluding weekends and federal holidays) after receiving your order confirmation email.
You will receive a separate notification email containing your tracking information once your order has officially shipped from our facility.
Please Note: If we are experiencing a high volume of orders due to seasonal demand or new collection drops, shipments may be delayed by a few days. We will communicate any significant delays directly via the email address associated with your order.
3. Domestic Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We currently offer the following standard shipping options within the United States:
Standard Shipping: Estimated delivery within 3 to 5 business days after processing.
Expedited Shipping: (If selected at checkout) Estimated delivery within 1 to 3 business days after processing.
Free Shipping: We periodically offer free standard shipping on orders exceeding a certain cart value, which will be prominently displayed on our website's announcement bar.
(Delivery delays can occasionally occur due to weather conditions, carrier capacity, or other unforeseen circumstances outside of our direct control.)
4. International Shipping At this time, Rabis LLC strictly ships within the United States and its territories. We do not currently offer international shipping, as we are focused on maintaining the highest level of service and rapid fulfillment for our domestic customers.
5. Order Tracking and Visibility Transparency is key to our customer service. Once your order has shipped, you will receive a Shipping Confirmation email equipped with a tracking number. The tracking link will become active within 24 hours. You can use this number to monitor your package's journey from our distribution center to your home.
6. Incorrect Shipping Addresses and Modifications Customers are fully responsible for ensuring the accuracy of their shipping address during checkout.
If you realize you have made an error, please contact us immediately at info@rabisllc.com.
While we will do our best to update the address before the order is processed, we cannot guarantee changes once the order has entered our fulfillment queue (typically within 12 hours of placement).
Rabis LLC is not responsible for packages delivered to an incorrect address provided by the customer, nor are we responsible for additional shipping fees required to reroute or reship the package.
7. Lost, Stolen, or Damaged Packages We take great care in packaging our premium children's wear. However, once a package is handed over to the carrier, the physical delivery process is out of our control.
If your tracking information shows that your package was delivered but you cannot find it, please wait 48 hours, as carriers sometimes mark packages as delivered prematurely.
If your package arrives damaged, or if you suspect it has been lost in transit, please contact us within 5 days of the estimated delivery date. We will assist you in filing a claim with the shipping carrier to resolve the issue as quickly as possible.
8. Contact Information For any specific inquiries regarding your shipment, please reach out to our dedicated support team:
Corporate Entity: Rabis LLC
Mailing Address: 4 Peddlers Row Unit #426, Newark, DE 19702, United States
Email: info@rabisllc.com
Phone: +1 601 851 1305