Effective Date: May 2024 Last Updated: July 2024
1. Our Commitment to Your Satisfaction At Rabis LLC, we are dedicated to providing your little ones with the highest quality, most comfortable, and stylish apparel. We understand that shopping for growing babies and toddlers can sometimes be challenging, especially when it comes to sizing. Since our launch in May 2024, our priority has been to ensure a seamless and risk-free shopping experience. If you are not entirely satisfied with your purchase, we are here to help with a straightforward, transparent, and fair return process.
2. Standard 30-Day Return Window We proudly offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. As we have refined our logistics and customer service operations through July 2024, we aim to process all eligible returns as efficiently as possible.
3. Eligibility for Returns (Hygiene & Condition Standards) Because we deal exclusively in baby and children's clothing—where health, hygiene, and safety are of the utmost importance—we maintain strict quality control standards for all returned merchandise. To be eligible for a return, your item must meet the following criteria:
Unworn and Unwashed: The garment must be in the exact same condition that you received it. It must not have been worn, washed, or altered in any way.
Original Tags and Packaging: All original tags must still be attached to the garment. The item must be returned in its original, undamaged packaging (including any clear garment bags or protective covers).
Free of Odors and Stains: Items returned with signs of wear, makeup, lotion, pet hair, or distinct odors (such as smoke or strong detergents) will be strictly rejected for hygiene reasons.
4. Non-Returnable Items Please note that certain types of items cannot be returned due to safety and hygiene protocols. These include:
Items marked as "Final Sale" or "Clearance."
Gift cards.
Intimate items or undergarments (unless defective upon arrival).
5. The Return Process (Step-by-Step) To initiate a return, please follow these steps to ensure a smooth transaction:
Request Authorization: Contact our customer support team at info@rabisllc.com within 30 days of delivery. Please include your Order Number, the name of the item(s) you wish to return, and a brief reason for the return.
Receive Your RMA: Once your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide you with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving an RMA will not be accepted.
Ship the Item: Securely pack the item(s) and ship them to our corporate processing center: Rabis LLC - Returns Department 4 Peddlers Row Unit #426 Newark, DE 19702 United States
6. Return Shipping Costs Unless the return is a result of our error (such as receiving an incorrect or defective item), the customer is responsible for paying the return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Refunds and Processing Time Once your return is received and inspected at our Delaware facility, we will send you an email to notify you of the approval or rejection of your refund.
Inspection: Please allow 3-5 business days for our quality control team to inspect the returned garments.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Bank Transfer Time: Please remember it can take an additional 5-10 business days for your bank or credit card company to process and post the refund to your account.
8. Damaged, Defective, or Incorrect Items Your child's safety and comfort are our top priorities. Please inspect your order immediately upon reception. If you receive a defective, damaged, or incorrect item (e.g., wrong size or pattern), please contact us within 48 hours at info@rabisllc.com with clear photographs of the issue. We will evaluate the problem immediately and make it right by issuing a full refund or sending a replacement at no additional cost to you.
9. Exchanges Due to the fast-moving nature of our inventory, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
10. Contact Us For any questions regarding your specific return, please reach out to us:
Email: info@rabisllc.com
Phone: +1 601 851 1305